Fast and efficient service is appreciated. When I arrived back at the desk, one of the agents had me bypass the check-in line (5 people) and pleasantly handed me the keys to our new king bed room. I called the front desk and was told to come back immediately for a new room.

When we checked in, we were assigned a room with 2 double beds, not the king we requested. Details: The Good: The overall maintenance/appearance of the public areas and our room was very good. Hilton Tulum Riviera Maya All-Inclusive Resortīottom line: Nice room and the bath layout was spacious.I would stay here again.